The following is a horribly useless conversation I had with a Bell employee. Definitely gunned.
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A chat representative will be with you in about 0 minute(s). Thank you for waiting.
Chat representative Erica has joined the session and is ready to help. To start, please provide your name and home phone number.
Erica: Hello, thank you for visiting bell.ca. How may I help you today?
You: Hello, I had my phone stolen.
You: I've put in the email - but I'm concerned that the battery is still charged
You: I was wondering if I can track it in anyway
Erica: I am sorry to know that.
You: also, now that SIM cards are an option, could I have a phone that runs the ANDROID operating system
You: and is there support for that?
Erica: However you can contact our support team in this regard.
Erica: They would best assist you in this issue.
You: I actually cannot
You: because I do not have access to a phone
You: hence this conversation
You: what is the alternative option?
You: can you give me an answer on the ANDROID topic?
Erica: I apologize as of now we do not have the Chat service for Bell mobility.
Erica: Let me check that for you.
You: what is this chat service regarding then?
Erica: And as of now Bell does not support the Android cell phones.
Erica: I am from online support team to guide customers to order online.
You: how long will it be until they do?
You: So you're role is to push sales online, but not offer support?
You: is there a support chat that you could direct me to, Erica?
Erica: As of now we do not have the exact information about that.
You: can I get a human response?
Erica: I can support the customer who are facing error while placing the order.
Erica: However for mobility service you can mail them or you can call them.
Erica: I apologize for that once again.
Erica: However you can visit the Local Bell store for further assistance.
Erica: I would be glad to assist you regarding this issue. However, I do not have access to existing customer records.
You: what records would you need?
You: I just want to know what the process is for dealing with customers that have lost their phone
You: in this case stolen, but the same principle.
Erica: Could you please give me a minute to check the details for you? I would try my best to get the information for you.
You: yes, thank you
Erica: You are welcome.
Erica: Thank you for being online.
Erica: As per the process details which is available with me you are needed to contact our mobility services once the phone is stolen or lost.
You: I have.
You: I want to know what I can do in the interim
You: there is an emergency telephone number
Erica: They would proceed and help you out with it.
You: I would like to know if there is any alternative
You: I cannot wait two days.
You: Should I just go into the store?
Erica: Sure you can visit the store they may have some alternate way to sort out your issue.
You: but you do not?
Erica: I apologized for that as I am form online support team to help the customer to guide the customer for placing the order.
Erica: I do not have the privilege to access other information on my end.
Erica: Is there anything else I can do for you today?
You: That is all, I suppose.
Erica: I apologize once again for the inconvenience caused to you.
Erica: It has been a pleasure helping you out today. Thank-you for choosing Bell and using Bell.ca for your self-serve solutions. I would invite you to fill out the survey at the end of this chat as your opinion is very important to us! Have yourself a great day!
You: Thank you.
Erica: You are welcome.
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