stop depoliticizing revolution.
Sincerely,
Matthew
Tuesday, November 24, 2009
Monday, November 23, 2009
Saturday, November 14, 2009
Transcription of Terrible Bell Canada Support
The following is a horribly useless conversation I had with a Bell employee. Definitely gunned.
________________________________
A chat representative will be with you in about 0 minute(s). Thank you for waiting.
Chat representative Erica has joined the session and is ready to help. To start, please provide your name and home phone number.
Erica: Hello, thank you for visiting bell.ca. How may I help you today?
You: Hello, I had my phone stolen.
You: I've put in the email - but I'm concerned that the battery is still charged
You: I was wondering if I can track it in anyway
Erica: I am sorry to know that.
You: also, now that SIM cards are an option, could I have a phone that runs the ANDROID operating system
You: and is there support for that?
Erica: However you can contact our support team in this regard.
Erica: They would best assist you in this issue.
You: I actually cannot
You: because I do not have access to a phone
You: hence this conversation
You: what is the alternative option?
You: can you give me an answer on the ANDROID topic?
Erica: I apologize as of now we do not have the Chat service for Bell mobility.
Erica: Let me check that for you.
You: what is this chat service regarding then?
Erica: And as of now Bell does not support the Android cell phones.
Erica: I am from online support team to guide customers to order online.
You: how long will it be until they do?
You: So you're role is to push sales online, but not offer support?
You: is there a support chat that you could direct me to, Erica?
Erica: As of now we do not have the exact information about that.
You: can I get a human response?
Erica: I can support the customer who are facing error while placing the order.
Erica: However for mobility service you can mail them or you can call them.
Erica: I apologize for that once again.
Erica: However you can visit the Local Bell store for further assistance.
Erica: I would be glad to assist you regarding this issue. However, I do not have access to existing customer records.
You: what records would you need?
You: I just want to know what the process is for dealing with customers that have lost their phone
You: in this case stolen, but the same principle.
Erica: Could you please give me a minute to check the details for you? I would try my best to get the information for you.
You: yes, thank you
Erica: You are welcome.
Erica: Thank you for being online.
Erica: As per the process details which is available with me you are needed to contact our mobility services once the phone is stolen or lost.
You: I have.
You: I want to know what I can do in the interim
You: there is an emergency telephone number
Erica: They would proceed and help you out with it.
You: I would like to know if there is any alternative
You: I cannot wait two days.
You: Should I just go into the store?
Erica: Sure you can visit the store they may have some alternate way to sort out your issue.
You: but you do not?
Erica: I apologized for that as I am form online support team to help the customer to guide the customer for placing the order.
Erica: I do not have the privilege to access other information on my end.
Erica: Is there anything else I can do for you today?
You: That is all, I suppose.
Erica: I apologize once again for the inconvenience caused to you.
Erica: It has been a pleasure helping you out today. Thank-you for choosing Bell and using Bell.ca for your self-serve solutions. I would invite you to fill out the survey at the end of this chat as your opinion is very important to us! Have yourself a great day!
You: Thank you.
Erica: You are welcome.
________________________________
A chat representative will be with you in about 0 minute(s). Thank you for waiting.
Chat representative Erica has joined the session and is ready to help. To start, please provide your name and home phone number.
Erica: Hello, thank you for visiting bell.ca. How may I help you today?
You: Hello, I had my phone stolen.
You: I've put in the email - but I'm concerned that the battery is still charged
You: I was wondering if I can track it in anyway
Erica: I am sorry to know that.
You: also, now that SIM cards are an option, could I have a phone that runs the ANDROID operating system
You: and is there support for that?
Erica: However you can contact our support team in this regard.
Erica: They would best assist you in this issue.
You: I actually cannot
You: because I do not have access to a phone
You: hence this conversation
You: what is the alternative option?
You: can you give me an answer on the ANDROID topic?
Erica: I apologize as of now we do not have the Chat service for Bell mobility.
Erica: Let me check that for you.
You: what is this chat service regarding then?
Erica: And as of now Bell does not support the Android cell phones.
Erica: I am from online support team to guide customers to order online.
You: how long will it be until they do?
You: So you're role is to push sales online, but not offer support?
You: is there a support chat that you could direct me to, Erica?
Erica: As of now we do not have the exact information about that.
You: can I get a human response?
Erica: I can support the customer who are facing error while placing the order.
Erica: However for mobility service you can mail them or you can call them.
Erica: I apologize for that once again.
Erica: However you can visit the Local Bell store for further assistance.
Erica: I would be glad to assist you regarding this issue. However, I do not have access to existing customer records.
You: what records would you need?
You: I just want to know what the process is for dealing with customers that have lost their phone
You: in this case stolen, but the same principle.
Erica: Could you please give me a minute to check the details for you? I would try my best to get the information for you.
You: yes, thank you
Erica: You are welcome.
Erica: Thank you for being online.
Erica: As per the process details which is available with me you are needed to contact our mobility services once the phone is stolen or lost.
You: I have.
You: I want to know what I can do in the interim
You: there is an emergency telephone number
Erica: They would proceed and help you out with it.
You: I would like to know if there is any alternative
You: I cannot wait two days.
You: Should I just go into the store?
Erica: Sure you can visit the store they may have some alternate way to sort out your issue.
You: but you do not?
Erica: I apologized for that as I am form online support team to help the customer to guide the customer for placing the order.
Erica: I do not have the privilege to access other information on my end.
Erica: Is there anything else I can do for you today?
You: That is all, I suppose.
Erica: I apologize once again for the inconvenience caused to you.
Erica: It has been a pleasure helping you out today. Thank-you for choosing Bell and using Bell.ca for your self-serve solutions. I would invite you to fill out the survey at the end of this chat as your opinion is very important to us! Have yourself a great day!
You: Thank you.
Erica: You are welcome.
Wednesday, November 11, 2009
novmbre16
I LIKE THE FALL. I used to hate you, but now you make me smile, with your leaves and brisk sweater weather. Don't let winter win!
Tuesday, November 10, 2009
My Street
Some days I walk down amongst the chlorophyll drained corpses and I wonder if you are by my side. I can only imagine the air, older than you and I leaving our lungs further and further for the last time. I look into your eyes, not asking what you've done, where the last drop landed. I take a second step backward, a glance to steal, to take every single one. You and I were put here to create. So lets burn this canvas and get another bottle. Fuck the progress, its just another channel. We all want substance but we're way to hollow. Going down dancing, legs breaking, limbs flailed in each direction. The air we breath is old, but this world is older. The plants change, as the seasons colder.
Friday, November 6, 2009
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